Technical support rates

	Minimal	Initial	Optimal	Maximum	Individual
	Number of requests	5-Requests	15-Requests	30-Requests	50-Requests	From 5 hours per month
Response time per request in hours.	According to request priority
Package storage time	3 Months	6 Months	8 Months	12 Months	Month
Maximum number of requests per day	Up to 3				ІIndividually
Payment method	LiqPay	LiqPay/Bank account	Bank account	Bank account	Bank account
Cost	75 $	180 $	360 $	600 $	From $180/month

Consultation format

1. System functionality analysis

Explaining how various OneBox OS features work and how to apply them for your business.
Advising on the best tools and modules for your business.
Helping to choose the necessary applications from the OneBox catalog.

2. System configuration for your business

Recommending how to configure OneBox OS for maximum efficiency.
Consulting on workflow automation or creating new ones.
Configuring the interface for user convenience.

3. Solving technical problems

Quickly finding and fixing any technical errors.
Explaining how to solve minor issues independently.
Providing recommendations to prevent system failures.

4. Integration with other programs

Advising on the best integrations for your business.
Helping to set up connections with other services via API.
Testing to ensure all integrations work smoothly.

5. System functionality improvements

Developing custom solutions for your needs.
Configuring automation for your business specificity.
Helping to implement additional functions or system changes.

6. Platform performance analysis

Consulting on improving system performance based on data.
Providing advice on optimizing business processes.
Providing feedback and suggestions for improving platform usage.

Ticket priorities

Priority A (Critical):

Tasks affecting key business processes or making the platform unavailable. Examples: complete system failure, inability to perform core operations, access issues.

Priority B (High):

Issues requiring quick resolution but not critically affecting business processes. Examples: module errors, incorrect data in reports.

Priority C (Medium):

Tasks related to performance improvement or additional settings requests. Examples: integration setup, process optimization.

Priority D (Low):

General questions not requiring urgent intervention. Examples: consultations, improvement suggestions.

Priority E (Very low):

Least important tasks that do not affect system operation. Examples: future feature requests, non-urgent adjustments, low-priority improvements.