OneBox technical support is not only a problem-solving tool, but also a powerful resource for learning, adapting and developing your business, taking into account the following features:

• Consulting support: Consultations help to unlock the full functionality of the platform, which is often hidden for newcomers.
• Professional development of employees: Assistance in mastering complex aspects of the system.
• Optimising business performance: Consultations allow us to identify weaknesses and suggest ways to eliminate them.

In view of the above, the Contractor offers the Account Holders to enter into the OneBox Software Technical Support Services Agreement on the terms and conditions set forth below:

Public contract
(Public Offer Agreement)
on the provision of technical support services
of the OneBox software

The Contractor is ONEBOX CORP LLC, EDRPOU code 44611426, registered address: 16 Pyatnytska St., Chernihiv, 14000, represented by Director Igor Petrovich Ustymenko,

Customer - any Customer who has accepted (accepted) this public offer, on the other hand,

have entered into this Agreement (hereinafter referred to as the Agreement) addressed to an unlimited number of persons, which is the official public offer of the Contractor to conclude with any Customer an Agreement on the provision of technical support services for OneBox software.

When ordering and paying for the Contractor's Services, the Customers accept the terms of this Agreement on the following:

1. Definition of terms

1.1 Agreement - this public agreement for the provision of technical support services for OneBox software.

1.2 Customer - any individual or legal entity that has accepted the terms of the Agreement for the provision of access to the OneBox OS software by making payment and/or registering an Account/Account.

1.3 User means an individual to whom the Customer has provided access to the Software under this Agreement and the selected Tariff.

1.4 OneBox OS Software (hereinafter referred to as the Software) means a computer program (both in general and its components), which is an objective set of data and commands, including source code, database and other data included by the Contractor in the specified computer program, terms of updates and support, as well as any documentation regarding the Software. The Software is the object of copyright, non-exclusive property rights to which belong to the Contractor.

1.5 Public Offer means this offer to any individual or legal entity to provide access to the Software for the purpose of concluding this Agreement.

1.6 Acceptance means the full and unconditional consent of the Account Holder/Account to enter into this Agreement on the terms and conditions set forth in this Agreement.

1.7 Tariff - a tariff plan that determines the scope of access to the Software, which is selected by the Owner of the Account/Account, according to the Contractor's price list published on the Internet: https://oneboxcorp.com/ua/support/

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1.8 Storage - a place of storage of information, data entered by the User and/or the Customer after receiving access to the Software.

1.9 Account - a record in the Software (login/password pair or special API key) that stores data that allows to identify and authorise the User and/or the Account Owner.

1.10 Account - an information resource that is a set of data from one copy of the Software with a unique identifier by which the objects of the programme are grouped for their joint display and use.

1.11 Technical support for OneBox software (https://oneboxcorp.com/ua/support/) for business (hereinafter referred to as Technical Support) is a comprehensive support that includes not only technical maintenance of the system, but also consultations for Customers and Users. Given the flexibility and versatility of OneBox as a platform for business process automation, CRM and ERP systems, technical support becomes a key element of effective use of the system.

1.12 Electronic documents (hereinafter referred to as E-documents) are duly executed documents, the information in which is recorded in the form of electronic data, including mandatory document details provided for by applicable law. The Parties have agreed that the following types of electronic documents (hereinafter referred to as "E-documents") will be used to fulfil the terms of this Agreement:

• 1.12.1 Invoice;
• 1.12.2 Act of services rendered;
• 1.12.3 Act of reconciliation of mutual settlements;
• 1.12.4 Act of cancellation of the document.

2. General provisions

2.1 This Agreement is concluded by giving the full and unconditional consent (acceptance) of the Customer to conclude Agreement in full, without signing a written copy of the Agreement by the Parties.

2.2 The Agreement is legally binding in accordance with Articles 633, 641, 642 of the Civil Code of Ukraine and is equivalent to Agreement signed by the Parties.

2.3 The Customer confirms the fact of acquaintance and agreement with all the terms of this Agreement in full by acceptance.

2.4 Any of the following actions shall be deemed acceptance of this Agreement:

• - the fact of the Customer's application to the Contractor and / or placing an order;
• - the fact of placing an Order for the Contractor's Services on the Contractor's website, which is located at https://oneboxcorp.com/ua/support/;
• - payment for the Contractor's Services on the terms and in the manner specified in this Agreement;
• - written (including in electronic form by e-mail to the Contractor's e-mail support@oneboxcorp.com) notification of the Customer of acceptance of the terms of this Agreement to the address e-mail address specified on the Contractor's website: https://oneboxcorp.com/ua/support/;
• - sending by the Customer through the Contractor's website, in the application "OneBox CORP Support" inside the Software to request the Service.

2.5 By entering into this Agreement, the Customer automatically agrees to the full and unconditional acceptance of the provisions of this Agreement, prices for Services and all annexes to this Agreement.

2.6 The Contractor has the right to amend or supplement the Agreement at any time without notifying the Customer. The current version is always available on the Contractor's website, which is located at https://oneboxcorp.com/ua/support/.

2.7 If the Customer does not agree with the terms of the Agreement, he/she has no right to enter into this Agreement, and is not entitled to to use the Services under this Agreement.

3. Subject of the Agreement

3.1 The Contractor shall provide the Customer with maintenance services for the OneBox Software within its functionality, which includes:

3.1.1 Consultations on the functionality of the OneBox Software:

3.1.1.1 Explanation of the system's capabilities for solving specific business problems.

3.1.1.2 Recommendations on the use of built-in tools and modules.

3.1.1.3 Assistance in choosing the right solutions from the OneBox marketplace.

3.1.2 Support and training for employees:

3.1.2.1 Conducting training webinars and trainings for Users.

3.1.2.2 Create and provide clear instructions and guides.

3.1.2.3 Consultations on setting up business processes for novice Users.

3.1.3 Customising and adapting the system:

3.1.3.1 Recommendations on optimising the platform settings to meet business needs.

3.1.3.2 Advice on implementing new processes or automating existing ones.

3.1.3.3 Assistance in customising the interface for the convenience of employees.

3.1.4 Technical support and troubleshooting:

3.1.4.1 Diagnostics and correction of errors that occur in the platform operation.

3.1.4.2 Advice on how to troubleshoot minor issues on your own.

3.1.4.3 Recommendations for regular system maintenance.

3.1.5 Integration with other systems:

3.1.5.1 Assistance in selecting and configuring integrations.

3.1.5.2 Advice on using APIs to interact with external services.

3.1.5.3 Configuring and testing all integration solutions.

3.1.6 Customisation and extension of capabilities:

3.1.6.1 Joint planning and development of customised solutions.

3.1.6.2 Consultation on creating unique scenarios and triggers.

3.1.6.3 Assistance in ordering and installing additional improvements.

3.1.7 Monitoring and analysis:

3.1.7.1 Provide advice based on performance reports.

3.1.7.2 Advise on process optimisation to improve performance.

3.1.7.3 Feedback and recommendations on how to improve the use of the system.

4. The procedure for the provision and payment for the Services:

4.1 The types of work, terms and cost of their implementation are agreed by the Parties and are indicated in specific requests of the Customer.

4.2 Services are provided by the Contractor's technical staff on weekdays from 09:00 to 18:00 (Kyiv time) and subject to a positive balance of technical support on the Customer's personal account. В In some cases, upon a reasonable request of the Customer, the Services may be provided with the consent of the Contractor at other time.

4.3 The provision of the Services is carried out in the following order:

4.3.1 The Customer forms his request and transmits it to the Contractor in one of the ways convenient for the Customer: by by e-mail to support@oneboxcorp.com or by setting a task in the "OneBox CORP Support" application within the system.

4.3.2 Until the Customer's request is accepted by the Contractor, the Customer has the right to cancel the task the task.

4.3.3 The Contractor shall consider the Customer's request and inform the Customer if the request is complex (large) and more than one ticket is required to resolve it.

4.3.4 If the Customer does not agree with the terms of the Services, their cost, he has the right to cancel the request. If. the Customer agrees to the terms of the Services specified by the Contractor to resolve a specific request of the Customer, the Contractor proceeds to perform the task, for the solution of which the agreed the agreed number of tickets.

4.3.5 If the Contractor needs more information to resolve the appeal, the Customer shall provide the necessary information to the Contractor.

4.3.6 The Contractor shall inform the Customer in case the Customer's request requires improvement of the of the system functionality. If such modification is agreed by the Customer, the Contractor shall proceed to perform the task within the framework of the fixed SOW. If such revision is not agreed by the Customer, the Customer's request shall be cancelled, but the balance sheet shall be is cancelled, but the ticket will still be written off the Customer's balance.

4.3.7 After fulfilling a specific request, the Contractor sends the results of the Services for confirmation by the Customer.

4.3.8 If the Contractor has provided a response, solution and/or result of the request within the relevant request (task/ticket) in the «OneBox CORP Support» system, and the Customer does not provide any reasoned comments or objections within 14 (fourteen) calendar days from the date such response/solution/result is posted within the same ticket, the respective request (task/ticket) shall be deemed automatically accepted by the Customer, without remarks and in full, and the request shall be considered closed.

4.4 The amount, procedure and terms of payment for the provision of the Services are posted on the Internet at the following address: https://oneboxcorp.com/ua/support/. The fee is calculated in accordance with the Tariff selected by the Customer.

4.5 The cost of the Services is calculated on the basis of prices, tariffs and conditions published on the Internet at at the following address: https://oneboxcorp.com/ua/support/ at the time of the Customer's application.

4.6 The Customer can use the services provided for by the relevant Tariff under the terms of the Agreement on the provision of access to the OneBox OS software, within 6 (six) months from the date of the first payment of the relevant Tariff. If the Customer does not exercise this right within the specified period, the relevant package of Services provided for by the relevant Tariff shall be cancelled, and the Services shall be deemed to have been provided in full and accepted by the Customer without any comments. In this case, the Customer is obliged to sign the Act of services rendered. In case of separate necessity, the Customer may use the Services provided for by by the terms of this Agreement, on a general fee basis in the manner prescribed by clauses 4.4./4.5. of this Agreement.

4.7 When providing the Services provided for by this Agreement, tickets are debited from the Customer's balance in accordance with the cost of the Services received.

4.8 Technical support works on the principle of an electronic queue. If the Customer has contacted the Contractor's technical support service of the Contractor and at the time of his request there are no free managers who could start to solve the Customer's problems, the manager who received the call shall place the Customer's request in the electronic queue, indicating the number of the application in the queue and announcing the approximate waiting time for the specialist.

4.9 Each Customer's request is recorded. A detailed report on the work performed by the manager with an indication of of the number of minutes spent on solving the Licensee's problem can be viewed in the programme by the domain name that you have chosen personally.

4.10 The Technical Support Manager shall provide assistance only in relation to the Software, access to which has been granted to to the Customer within the paid Tariff.

4.11 Technical support services are provided exclusively for tickets created from the OneBox OS system, in which the "OneBox CORP Support" application is installed (https://1b.app/ru/app/corp-support-ticket/), or from the email address of the client of this OneBox where the "OneBox CORP Support" application is installed and the corresponding tariff is paid. In the absence of this application or an unpaid tariff, access to support services is not provided.

5 Rights and obligations of the Parties

5.1 The Customer has the right to:

5.1.1 independently choose the appropriate Tariff, the list of which is available on the Internet at /ua/support/;

5.1.2 the right to change the Tariff during the entire period of its validity, in which case the validity of the Tariff will be increased by the term of the paid but unspent current Tariff, taking into account the cost of the new Tariff;

5.1.3 the right to notify the Contractor of deficiencies and demand the proper functioning of the Software Software;

5.2 The Customer is obliged to:

5.2.1 fulfil the terms of this Agreement;

5.2.2 provide valid, accurate and complete information necessary to fulfil the terms of this Agreement;

5.2.3 make timely and full payments within the terms and conditions established by the Agreement;

5.2.4 To accept the Services duly provided in accordance with the terms of this Agreement no later than 3 (three) business days from the date of receipt of the Contractor’s notification on completion of the Services. In the absence of any response from the Customer, the provisions of clause 4.3.8 of this Agreement shall apply.

5.3 The Contractor has the right to

5.3.1 timely and in full receive payment for the Services provided;

5.3.2 receive from the Customer information and / or documentation necessary for the provision of Services under this Agreement;

5.3.3 reduce or temporarily suspend the provision of the Services in case of violation by the Customer of the terms of this Agreement, including with respect to the terms of payment for the Services provided in accordance with the terms of this Agreement. Written notice of suspension of the Services shall be sent by the Contractor to the Customer not later than 2 (two) business days by sending a corresponding letter to the Customer's e-mail address. In this case actions of the Contractor shall not be regarded as non-performance or improper performance of obligations under this Agreement. The provision of the Services shall be resumed immediately after the Customer has paid the debt in full in full;

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5.3.4 change the terms of this Agreement unilaterally by posting the amended text on the Internet at the following address: https://oneboxcorp.com/ua/support-agreement/.

5.4 The Contractor is obliged to:

5.4.1 ensure timely and high-quality provision of the Services;

5.4.2 comply with the terms of this Agreement (except for non-fulfilment of obligations resulting from an event or action force majeure circumstances);

5.4.3 maintain the Software and ensure its proper functioning;

5.4.4 within a reasonable time (and, if possible, in advance) notify the Customer of cases of lack of access to the Software, the reasons for the lack of such access and/or the terms of its restoration;

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5.4.5 keep confidential the Customer's/User's information received when creating the Account/Account account in the Software, the content of personal e-mail messages, information in the Software, except as provided for by the current legislation of Ukraine;

6 Confidentiality and use of personal data

6.1 The Parties undertake to keep all technical, commercial and other information received by one from the other and take all reasonable steps to prevent unauthorised access or disclosure of such information to third parties under this Agreement.

6.2 By accepting the terms of this Agreement, the Customer, in accordance with the Law of Ukraine "On Personal Data Protection", acting freely, of his/her own free will and in his/her own interest, expresses his/her consent to providing his personal data, including Surname, Name, Patronymic, e-mail address, contact phone number, date of birth, region, city, organisation, position, as well as similar data of the User for their processing by the Contractor.

6.3 The Contractor performs the following actions regarding the processing of personal data: collection, recording, systematisation, accumulation, storage, clarification (updating, changing), removal, use, depersonalisation, blocking, deletion, destruction. Personal data is processed in order to fulfil the terms of this Agreement.

6.4 This Agreement shall be valid for the entire period of providing the Customer with access to the Software. The Customer understands and agrees that in case of withdrawal of this consent, he/she shall be deprived of the possibility to access part or all of the Software services. Upon termination of the Agreement, the Contractor shall undertake to delete personal data within 30 (thirty) days from the date of termination of this Agreement.

6.5 The Customer / User may withdraw consent to the processing of personal data by contacting the Contractor at info@oneboxcorp.com

7 Acceptance and Transfer of Services and Electronic Document Management

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7.1 When signing E-documents, the Parties shall comply with the following procedure and conditions:

(i) The Contractor shall create an E-document by entering the relevant data (information) into the established form document and affixes his/her qualified electronic signature (hereinafter referred to as the "QES");

(ii) A new E-document created and signed by the Contractor's QES shall be sent using the system of electronic document management system or to the Customer's e-mail and shall be deemed received by the Customer from the next business day after it is sent by the Contractor;

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(iii) Requirements for signing E-documents:

- Accounts for signing E-documents

- Invoices shall be signed by the Contractor's QES and do not require signature by the Customer;

- Acts of services rendered signed by the Contractor's QES shall be sent to the Customer on a monthly basis by the 5th day of the month, of the month following the paid month (if the start and completion of the service falls on different calendar months), or within 5 (five) working days after the completion of the service under this Agreement (if the provision of the service began and ended in the same calendar month)

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- The Customer within 5 (five) business days from the date of receipt of the Act of services rendered shall sign it by and returns it to the Contractor or provides its written substantiated comments.

7.2 The Acts of Services rendered shall be deemed signed by the Parties in cases where they have been signed by the Contractor's QES, sent to the Customer, but within the term stipulated by the Agreement, the Customer has not signed such Acts and has not sent the Contractor a reasoned refusal to sign. A motivated refusal to sign the Act of Services rendered may be sent through the mechanism of rejection of the E-document with the obligatory provision of comments on the justified reasons for rejection or by sending a letter signed by the QES from the Customer's e-mail to the Contractor's e-mail with the mandatory details of this type of document.

7.2.1 The term "justified reason for rejection" means that through the fault of the Contractor the service is provided in a smaller volume than provided for in the appendix in which the Parties agreed on its provision or the Contractor did not properly eliminate the reasons for the previous rejection or the OneBox OS software does not perform the functions in the volume ordered by the

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7.2.2 If the reasons for rejecting the acceptance of the Service are justified and the Customer signs the Act of services rendered, the Contractor shall eliminate such reasons within the period that is objectively necessary to to eliminate such a reason. After elimination of the reasons, the procedure for signing the Service Acceptance Certificate shall be repeated shall be carried out in accordance with the terms of the Agreement.

7.2.3 The Customer may not reject the signing of the Service Delivery Certificate for reasons that were not specified by him during during the previous rejection (provided that they existed at the time of the previous rejection) or indicate identical reasons for rejection if they have already been eliminated by the Contractor as a result of of the previous deviation(s)

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7.2.4 In case of unreasonable refusal by the Customer to accept the Service, the Service is accepted by him and and shall be paid for in accordance with the issued Invoice, if it has not been paid for by that moment.

7.3 The Parties have agreed that the termination (cancellation) of an E-document signed by both Parties with using the QES is carried out exclusively by drawing up and signing by the Parties of the Cancellation Act E-document cancellation act.

7.4 If discrepancies are found when the Parties verify the data on signing E-documents, the following conditions will apply by the following conditions for the validity of E-documents will apply by default

a) the E-document that was signed by the Parties last using the QES will have legal force (in if there are several different E-documents for the same business transaction);

b) An E-document that has entered into force in accordance with the terms of the Agreement shall remain in force until its cancellation by the Parties.

c) based on the results of a specific business transaction, a valid E-document will have priority legal force, if there are homogeneous/similar in essence documents drawn up in written (printed) form, regardless of the date of their execution;

d) An E-document signed by a Party using an EDS and transmitted to the recipient by the Party shall be deemed in in all cases signed by an authorised representative of the sending Party within the limits of the powers granted, which will not require verification of the documents for representation each time;

d) The legal status of the QES is equivalent to a handwritten signature (seal) if:

- The CEP is confirmed using a strengthened key certificate with the help of reliable digital signature tools;

- during the verification, a strengthened key certificate valid at the time of the QES was used;

- the signatory's private key corresponds to the public key specified in the certificate.

7.5 The E-document shall be deemed received by the Customer on the next business day after the day of its sending.

7.6 In order to ensure the security of processing and confidentiality of information, the Parties are obliged to:

- not to allow the appearance of the E-document in the computer environment

- prevent the appearance in the computer environment where the system for the exchange of E-documents operates, computer viruses and programmes aimed at its destruction;

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- do not destroy and/or modify the archives of public keys of the CEP, electronic E-documents;

- not to use compromised keys to sign E-documents.

7.7 To sign and exchange E-documents, the Parties shall use one of the following platforms

- Vchasno EDI

- SOTA Medoc

- Paperless

If the Customer does not use the QES and/or one of the above platforms in its business activities, it shall obtain a QES for the director or other person duly authorised to act from the Customer and/or register and configure the possibility of such use and notify the Contractor in writing within 5 (five) calendar days from the date of signing this Agreement and, in case of obtaining a QES for an authorised person, additionally provide a duly certified copy of the document confirming the authority.

7.8 E-mails of the Parties used in the fulfilment of the terms of this Agreement:

7.8.1 of the Customer - the e-mail specified by the Customer during its registration;

7.8.2 of the Contractor: info@oneboxcorp.com.

7.8.3 In case of change of e-mail, the Party shall notify the other Party in writing within 2 (two) working days. the other Party in writing. Until the notification of the change of e-mail, the previous one is valid and all letters/E-documents sent to the previous e-mail address shall be deemed to have been duly sent, received by the addressee and accordingly create legal consequences in accordance with the content of the letters/e-documents sent.

If the interaction between the Parties, including, but not limited to, sending signed QEP letters and exchanging E-documents, is carried out using the specified or duly notified e-mail addresses, neither Party may deny the legal force of such actions and shall not be entitled to refer to the fact that that the person who actually sent/received the document did not have the necessary authority.

7.9 The Parties hereby warrant, acknowledge and confirm that

- the legal force of the documents signed by the Parties and transmitted through the electronic document management system E-documents may not be challenged solely because they are in electronic form;

- the admissibility of the documents signed by the Parties and transmitted via the electronic document management system

- admissibility of E-documents signed by the Parties and transmitted via the electronic document management system E-documents as evidence may not be denied solely on the grounds that they are in electronic form ;

- the admissibility of E-documents signed by the Parties

- an electronic signature or seal may not be declared invalid and deprived of the possibility to be considered as as evidence in court cases solely on the grounds that they are in electronic form;

- an electronic signature or seal has the same legal force as a manual signature or seal.

- A digital signature has the same legal force as a handwritten signature and is presumed to be the same as a handwritten signature to a handwritten signature

- Based on the obligations defined by the Law of Ukraine "On Electronic Trust Services", each of the Parties undertakes to ensure confidentiality and impossibility of access of other persons to the private key, immediately notify the electronic trust services provider of any suspicion or fact of compromise of the private key, not to use the private key in case of its compromise, as well as in case of cancellation or blocking of the public key certificate;

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- E-documents exchanged by the Parties through the electronic document management system have full legal force, may be submitted to the courts as appropriate evidence of sending, receiving and signing of the said E-documents by the Parties.

Additional Provisions

8.1 In case of violation by the Customer/User of the terms of this Agreement regarding the provision of access to the Software the Contractor shall have the right to unilaterally terminate this Agreement.

8.2 In case of termination of this Agreement by either party and for any reason, the Customer shall be obliged to terminate access to the Software in full starting from the next calendar day from the date of termination of this Agreement.

8.3 If the Customer/User violates the terms of payment for services to OneBox partners, the Contractor has the right to close access to the OneBox CRM + ERP software until the debt is fully repaid of the Customer/User.

8.4 The software is provided on an "as is" basis and the Contractor does not guarantee that all its functional capabilities will meet the expectations of the Customer/Users and will be applicable for a specific its purpose.

8.5 In case the Customer/User commits actions prohibited by the provisions of this Agreement, the Contractor shall have the right to without explanation and any notice to take measures to identify and prevent these violations.

8.6 On all issues not regulated by this Agreement, the Parties shall be governed by the current legislation of Ukraine.

Contractor:
VANBOX CORP LLC
EDRPOU code 44611426
14000, Chernihiv, Pyatnitskaya str. 16
IBAN UA333052990000026001026305297
JSC CB "PrivatBank"
E-mail: info@oneboxcorp.com
Director Igor Petrovich Ustymenko