OneBox
Request handling
Categorising requests from email, website and messengers, a short summary of the client history and a suggested next step.
AI solutions · Business processes
Artificial intelligence in your company’s daily work
Not a stand-alone chatbot for the sake of technology. We analyse the process, data and integrations and propose an AI scenario you can test, control and grow together with OneBox OS.
Scenarios
01 / REQUESTS
02 / LEADS
03 / REPLIES
04 / KNOWLEDGE
05 / ANALYTICS
06 / ACTIONS
Where AI can help
These are potential scenarios, not standard features of a basic installation. Whether a scenario fits your company is decided during a consultation.
Lead classification
Initial scoring and routing of new leads by defined criteria, followed by a manager’s review.
Reply drafting
Draft emails and replies based on the interaction history. An employee sends them after review.
Knowledge base search
Answers to employees’ questions from approved policies, instructions and documents, respecting access rights.
Analytics and summaries
Help finding patterns in CRM/ERP data and preparing management summaries once data quality is checked.
Triggering actions in CRM/ERP
Creating tasks, updating statuses and launching business processes based on AI analysis, with manual confirmation of critical operations.
OneBox OS + AI
Artificial intelligence built into your business processes.
We design AI scenarios around real processes: requests, documents, tasks, sales and management data. Integrations and the level of automation are defined after analysis.
Your channels and dataCRM · email · website · documents
OneBox OS + AIContext · scenarios · rules
Business actionTask · reply · control
The diagram shows a possible approach, not a ready-made universal integration. Specific AI features are confirmed during a consultation.
How we work
From an idea to a controlled AI scenario
01 / Scenario
We pick the process
We decide where AI makes sense and how the result will be assessed.
02 / Data
We check data and access
We map data sources, access rights and data protection requirements.
03 / Pilot
We integrate and test
We connect the AI service to OneBox OS via API, rules and logging and run a pilot with a human in the loop.
04 / Growth
We scale
We extend the scenario only after its accuracy and value are confirmed.
Good to know
Honest about AI
- AI scenarios are not standard features of a basic OneBox OS installation: each scenario is configured and tested separately.
- Availability of specific AI models, integrations and ready-made solutions is confirmed during a consultation.
- The platform and services for building and supporting AI scenarios may be paid for separately.
- We do not promise guaranteed outcomes: results depend on the process, data quality and configuration.
- Critical operations require manual confirmation, and AI actions are logged.
AI solutions
Have a process worth automating?
Describe the scenario, data sources and systems your team uses and we will assess whether an AI solution makes sense.
